This policy does not apply to the extent we process your personal information in the role of a processor or service provider on behalf of our customers. This policy applies to our subsidiaries to the extent they have access to your personal information. This includes personal information collected via our websites and portals (‘Website’), our products, services or personal information collected from you directly, such as in person, via telephone or email, or indirectly through third parties in the course of our business.Ī current listing of our subsidiaries is available in our Annual Report. Any errors you encountered when attempting to reset or register your online account.This Privacy Policy (‘policy’) applies to Open Text Corporation and its affiliates (hereinafter referred to as ‘OpenText’, ‘we’, ‘us’, ‘our’) and provides information on the collection, use and sharing of your personal information.Which portal you’re trying to recover your credentials to: My Support Portal, Legacy Portal, Mobile/iOS/Chromebook.The type of device you’re using to access the online account (Mobile device or PC/mac).If you have attempted to reset your password and you’re confident an account exists, or you’ve tried to register a new account, please include the following in your support request to expedite the resolution: You're not getting a password reset because you did not set up an account: If you’re not sure if you registered for an account yet try to register for a new account, check your email for a portal confirmation, or contact support.Your email provider has blocked the message, or sent them to your junk/spam folder: Check your junk spam folder for the message, and your spam rules for blocked senders or contact support.If you have not received a reset email, please see the options below: I didn't receive an email to reset my password If you are still unable to find your account or create a new one, please reach out to our support team: I am still unable to locate/create an account Use provided Keycode + create a mobile loginĬlick “Activate” then create an account on Web Browser: Microsoft Edge, Google Chrome, Mozilla Firefox Webroot Web Threat Shield Browser Extension Webroot SecureAnywhere protection via Legacy Portal Webroot SecureAnywhere protection via My Account Portal How can I activate my different downloads?įollow the instructions upon installing your downloads, or simply see this recap: Subscription Webroot Mobile Login gives you access to Webroot Mobile Security apps on iOS, Android, and Chromebook. This account is created during the download phase to one of these devices.įor more information on creating an account for these devices, please see below: View how to log into your Legacy Account here.Any change in your subscription will require creating an account within the new My Account Portal. This portal will still manage your account with your current subscription. If you registered an online account before March 22nd, 2022 are in the Legacy Webroot Portal. Legacy Webroot online account: accounts created before March 22nd, 2022 To reset your password, view this article.View how to create your My Account here.Information on creating an account and resetting your password: Additional support resources: Quick access to an award-winning support team plus a resource hub for FAQs, troubleshooting instructions, and more.
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